Hiring for Team lead - OSS in Trivandrum, for Exp. 7 - 9 yrs at EYGBS (India) Private Limited., Thir (Job in Trivandrum)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Operational Management:- Maintain an understanding of the Firms business, organization and strategy sufficiently to resolve and anticipate end user technology issues that affect productivity of Firm personnel. Have a consultancy approach to interface with users and work towards providing the best solution for the Business. Responsible for the KPIs and ensure the same is maintained in Green Ensure all KPIs of the team are monitored and tracked on a weekly basis along with Monthly Reporting of statistics. Conduct audits , generate reports periodically to ensure 100% adherence to Asset Management. Handle Customer complaints and look at all best possible solutions to facilitate a good working solution in line with the IT Policies Push for higher CSAT in all Transactions of the IT team, make action plans for improvement Act as a liason between OSS and other Global teams to push for resolutions OSS teams across GDS India and Technical teams Proactively Monitor and escalate IT issues which is affecting the business and drive the resolution of the same. Keep the management team informed of ongoing issues, participate in achieving resolutions to identified IT Issues Have regular one on ones with the team members , track concerns and provide solutions. Vendor Management skills would be an additional requirement for this role Ensure appropriate staffing levels are maintained to provide effective care provision. Should be flexible and be willing to work in shifts as per Business need. People Management: Motivate & amp amp inspire team members, Lead by setting an example Maintain healthy group dynamics. Have regular team meetings and one on ones with the teams and be a mentor to the team needs.