Hiring for Quality Management Analyst (aeqc) in Trivandrum, for Exp. 1 - 5 yrs at Ernst Young., Thir (Job in Trivandrum)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:* Job Summary: The Quality Management Analyst for Automation, Efficiency, Quality and Continuous Improvement (AEQC) provides the initial analytical review, audit, periodic reporting and first line identification of improvement opportunities in Information Technology (IT) processes under AEQC s oversight. The role executes assigned quality management services under the fundamental guidance of IT s approved Quality Plan. The role is additionally guided by industry standards such as the Information Technology Infrastructure Library (ITIL) framework which details the IT industry s mandated standards and procedures for IT Infrastructure Operations and Delivery. The role utilizes other Industry recognized frameworks to identify quality improvements such as Six Sigma for improvement opportunities and International Organization for Standardization (ISO) frameworks which standardize process audits to assure quality standards are met within a specific business unit As such the role requires the ongoing maintenance and certification in at least one of the aligned frameworks or standards (e.g. ITIL or ISO) as well as a solid working knowledge of the assigned IT processes they will be auditing for adherence to expected standards. Additional responsibilities may include the ability to develop and detail new processes or to design training for IT departments in new or amended procedures as required. The role is managed by the Senior Quality Management Specialist in AEQC.