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Hiring for Service Delivery Manager - GDS IT in Trivandrum, for Exp. 16 - 20 yrs at Ernst Young., Th (Job in Trivandrum)

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Job Description:* Job Summary: Service Delivery Manager, reporting to GDS ITSD Leader, is responsible to running the delivery unit end to end starting with demand generation, conceptualization, project kick-off, delivery and post deployment support. This would also include people management, portfolio / program / project tracking and reporting. Key Responsibilities Primary responsible for strategic planning, defining and delivering end-end to project/product development life cycle Accountable for on time delivery with quality Accountable for identifying project risks and working with stakeholders on mitigating those Accountable for monitoring and controlling the operational metrics and score cards Convert broad ideas into rationalized product definitions and specifications and collaboratively deliver products in a timely manner Passion to understand industry / business scenarios and provide innovative solutions Define and manage the delivery team s overall operational score card Accountable for customer relationship management Generate demands by working with customers Liaison between delivery team and senior Leadership team Team handling and conflict resolution Monitoring for the performance of the teams Responsible for process adherence Responsible for cost savings and productivity Improvement initiatives Responsible for service improvement plans and continuous improvement plans


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Posted on: Friday, 30 June, 2017  08:48
Expires On: Thursday, 27 June, 2019  18:30

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